Privacy policy

Privacy policy

1. Our commitment to you

We appreciate the trust you have placed in our organization and are committed to prioritizing and maintaining the accuracy, confidentiality and security of personal information. We will not collect, use or disclose your personal information without your informed consent, unless required or permitted by law. Read this privacy policy ("Privacy Policy") to understand how we use, share and store your data. This Privacy Policy applies to the main website of Paiements PayFacto inc ("PayFacto"), to the websites of any affiliated companies and to products and services offered by PayFacto such as www.payfacto.com, https://velocehq.com, https://azbarplus.com, https://ishopfood.com (collectively, the "Website(s)").

 

2. Our policy

In this Privacy Policy, "PayFacto", "we", "us" or "our" refers to PayFacto. All services mentioned are services provided by PayFacto.

"You" refers to anyone who visits our website(s), our third-party customers and suppliers, and anyone who engages with our services. It is our duty to inform you of what we do with your personal information and why, and to ensure that you are well informed so that you can give us meaningful consent.

For the purposes of this Privacy Policy, "personal information" means information that: (i) can directly identify an individual; or (ii) is information about an identifiable individual. This does not include information that is used solely for the purpose of communicating or facilitating communication with an individual in connection with his or her employment, business or profession.

 

3. Acceptance of the terms of our privacy policy

By providing personal information to PayFacto, using our Websites, or interacting with our social media, you consent to our use, collection and disclosure of your personal information in accordance with the terms of this Privacy Policy. By providing personal information or authorizing a third party to disclose personal information to us, you signify your consent to PayFacto's collection, use and disclosure of personal information in accordance with this Privacy Policy.

 

4. Types of information collected

The type of information that may be collected includes, but is not limited to:

  • Contact information such as your name, residential address, telephone number, e-mail address - we use this information to communicate with you.
  • If used to verify your identity, certain information may be requested, such as your date of birth, gender, social insurance number, other government identification (such as driver's license or passport information), employment and other financial account information.
  • If we wish to assess your suitability as a customer and your eligibility for credit-related products and services, we may ask you to provide us with information about your current and past employment, income and assets.
  • Information about how you use our products and services - we use this to provide you with these products and services, to protect us and your account (by identifying unusual activity) and to notify you of changes that will affect your products and services. We also use it to provide you with customized products and services, to better understand your needs and preferences (including through data analysis), to personalize your experience on our websites and mobile applications, and to provide you with customized communications and offers.
  • Information about another person - If necessary, and if you have a joint account or a legal guardian or personal representative, we will also collect personal information about these people.
  • Other information that you voluntarily provide to us, our employees, our service providers or our subcontractors.

Information will be collected by fair and lawful means. We do not collect more information than we need.

 

5. Why we collect your information

Here are some examples of why we collect personal information and how we use it:

  • to verify your identity, including to comply with our "know your customer", anti-money laundering and sanctions obligations;
  • to evaluate and process your account or credit limit application, including determining your eligibility;
  • to obtain your credit file;
  • to contact you regarding your loans, securities or deposits;
  • to make the changes you request to your account;
  • to process and track transactions and report to you;
  • to detect and prevent theft, fraud and error, and to protect you and others against theft, fraud and error;
  • to analyze information in order to determine that relevant services are being offered to you;
  • to provide you with products and services, or information about products and services, which have been requested by you and/or which PayFacto believes may be of interest and benefit to you;
  • to keep you informed of new business initiatives, including by contacting you for your views and encouraging you to express your views on them;
  • to offer you the opportunity to participate in contests, giveaways and other promotions;
  • to conduct research and generate statistics related to our activities, products and services;
  • for business purposes, such as data analysis, audits, new product development, improving, enhancing or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities;
  • to help you manage and evaluate our risks, our operations and our relationship with you;
  • to obtain and maintain insurance coverage;
  • to comply with legal and governmental requirements;
  • for any other purpose for which you provide it or with your consent; and
  • if you hold a product that generates income and we have your SIN, we may use it for tax reporting purposes and share income information with the Canada Revenue Agency. With our consent, we may also use your SIN to match your personal information with credit bureau information, or as an internal identification number to accurately identify customers with the same or similar names.

We will obtain your consent before proceeding with any other purpose not identified in this Privacy Policy.

 

6. How we collect your information

Personal information may be collected in a number of ways, including: through our Web Site, in person, by mail, by e-mail, from our applications or other software, and from third parties that you have authorized to disclose personal information to us.

If you provide information about a third party or authorize a third party to do so, we will assume that you have taken appropriate steps to obtain informed consent.

 

7. With whom we share your information

PayFacto may share your information with third parties to provide you with our products and services, to administer our business, and for any of the other purposes set forth below, including:

  • With affiliated companies: To help us offer you the best products and services, we may share your personal information with our other respective companies and affiliates.
  • With our employees: in the performance of their duties, our authorized employees may have access to personal and other confidential information. Employees may only access personal information that is strictly necessary for the performance of their duties. All employees who may have access to personal information are required to sign a code of conduct under which they undertake to maintain confidentiality.
  • With third-party product and service providers: We may disclose personal information to certain third-party product and service providers retained by us, to assist us in providing products and services to you, or to perform certain specialized services to assist us in our business.
    • We disclose to these suppliers only the specific information they need to provide the services. Before disclosing personal information to them, each of our suppliers must agree to use the information only to perform the services they have been retained to provide, must agree to protect and respect the confidentiality of the information, and must agree to contractual terms that are consistent with our Privacy Policy. Third-party suppliers must also comply with applicable Canadian privacy laws.
    • When we use these suppliers, we may process, store and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement agencies or regulatory bodies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider in another country, we require that they comply with requirements that equal or exceed our Privacy Policy and applicable Canadian privacy laws.
  • Business transfers: As we continue to grow, we may expand or sell our businesses or parts of them. In such cases, the personal information we hold may be one of the transferred assets.
  • We may also disclose personal information in situations where we are legally required or permitted to do so. These situations may include criminal investigations, government tax reporting requirements, court orders or where we believe the rights and safety of others may be at risk. We may be ordered by a court to disclose personal information to a third party or to the court, or to retain personal information pending the outcome of a legal hearing. We may also be legally required to disclose information in connection with the collection or repayment of a debt, to assist in the prevention of fraud or other criminal activity, when we obtain legal advice from a lawyer, or in an emergency that affects a person's health or safety.

In the circumstances described above, we may be required to share your personal information with or without your consent. In limited circumstances, we may be legally prohibited from informing you that your information has been shared in this way.

If you believe that a third party has improperly disclosed your personal information to us, please contact that third party directly. If the third party does not respond sufficiently to your requests, please notify us immediately.

 

8. Accuracy

We make every reasonable effort to keep your personal information as accurate, complete and up-to-date as necessary. We encourage you to verify the accuracy and completeness of your personal information in our records.

Despite our best efforts, errors do occasionally occur. If you identify incorrect or outdated information in your file, we will correct such errors in a timely manner. In the event that inaccurate information is mistakenly sent to a third party, we will communicate the relevant changes to the third party where appropriate.

 

9. Protection of your personal information

Our employees and contractors understand the importance of keeping your information private. All employees and contractors are expected to maintain the confidentiality of personal information.

To ensure that your personal information is protected, we use industry-standard security measures. We store electronic files in a secure environment with restricted access and use.

Despite all the above security measures, the risk of malicious intrusion remains a technological reality that every company must face. We encourage everyone to provide only the information they are comfortable providing to a third party, to monitor suspicious communications and to report any suspicious activity to us as soon as possible. As a community, we can all help keep it safe.

 

10. Withdrawal

You may choose to restrict the collection or use of your personal information in the following ways:

  • You can write or email us using the contact details below to withdraw your consent for us to use your personal information for direct marketing purposes.
  • If you receive a commercial e-mail from us, you can also unsubscribe by using the unsubscribe tool we provide in these messages.

Please note that if you seek to withdraw your consent to the collection and processing of information that we need to process to provide our services, we may not be able to provide those services to you. For example, you cannot withdraw your consent to the ongoing collection, use and disclosure of personal information required to administer a loan product you have purchased. Similarly, you may not withdraw your consent to the collection, use or disclosure of information required for regulatory purposes.

 

11. Connection indicators

We may also collect information through the use of cookies on our website. Cookies are small text files inside your computer that contain a unique identifier, enabling us to recognize you when you visit our website again. This helps us tailor our content to meet your needs and for advertising purposes. You can refuse to accept cookies by activating the setting in your browser that allows you to refuse the installation of cookies. However, if you select this setting, you may not be able to access certain parts of our website. By accepting cookies and continuing to visit or use our website, you consent to the use of cookies and similar technologies for the purposes we describe in this privacy policy.

Cookies may be used to: (i) recognize you when you visit the website, remember your preferences and provide you with a personalized experience in line with your settings, (ii) make your interactions with the website faster and more secure, and (iii) bring you personalized advertising and experiences through personalization. In addition, cookies are used for authentication, security and search.

To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, visit wikipedia.org, allaboutcookies.org or aboutcookies.org.

 

12. Social media

If you post a review, make a comment or submit personal information in a public forum such as social media accounts or public forums on our website or other applications, your communications may be visible to the public.

 

13. Updating this privacy policy

PayFacto strives to evolve to meet the needs and expectations of our customers, which means that our services, the way we offer our products and the way we communicate information may change. With this in mind, we review our privacy practices from time to time, and our information handling practices may change. If PayFacto makes a material change to this Privacy Policy, we will provide a revised version on our website and indicate the date on which the changes were made. Changes will be effective upon posting on our website. You can determine when this Privacy Policy was last updated by referring to the date found at the bottom of this Privacy Policy. If at any time you do not agree with the terms of this Privacy Policy, you should not use the PayFacto platform, website or services.

 

14. Website and applications governed by this privacy policy

Our website and any applications available on our website or third-party platforms are governed by the provisions and practices set forth in this Privacy Policy. Our website and these applications may contain links to third-party sites or applications that are not governed by this Privacy Policy. While we strive to link only to sites or applications that share our commitment to your privacy, please note that this Privacy Policy will no longer apply once you leave our website or such applications, and that we are not responsible for the privacy practices of third-party sites or applications. We therefore suggest that you closely examine the respective privacy policies of third-party sites and applications to learn how they collect, use and disclose your personal information.

 

15. Applicable law

This Privacy Policy and all related matters shall be interpreted and construed in accordance with the laws of the Province of Quebec and the applicable federal laws of Canada.

 

16. Personal information outside Canada

Personal information provided to our service providers may be stored outside Quebec and outside Canada. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other jurisdictions and may be subject to the laws of those jurisdictions. For example, information may be disclosed in response to valid requests or inquiries from government authorities, courts or law enforcement agencies in other countries.

 

17. Responding to your inquiries and concerns

We are happy to provide you with a copy of this privacy policy and to discuss any content with you.

We have designated our Vice President of Legal Affairs as our Privacy Officer who is responsible for maintaining and implementing our Privacy Policy. Please direct any questions or inquiries regarding this Privacy Policy to:

To the attention of the Privacy Officer

 

E-mail us: legal@payfacto.com

 

PayFacto Payments Inc.
1 Place du Commerce #402
Montreal, Quebec H3E 1A2
Telephone (toll-free): 877 341-8293

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Last revised: May 2023